Terms of Service
Last updated: October 2026
These terms apply to international route subscriptions and related client services provided by VPNGS. Before using the service, please read this page, the plan details, and the Privacy Policy. If you have questions about the service or fees, you can contact support through a ticket in the user panel. Use of the service indicates acceptance of the applicable terms, without affecting any consumer rights provided by law.
Service Scope
VPNGS provides cross-border access, network acceleration, and international route subscriptions, with coverage in 90+ countries and 180+ routes. Windows / macOS / iOS / Android / Linux are supported. Clients, subscription details, and account management features are available through the user panel.
Routes connect to international websites and apps. They do not include memberships, content licenses, or account benefits from destination platforms. Third-party services set their own regional policies, content catalogs, and access requirements; a route's location does not guarantee continuous access to specific content.
Account and Subscription Rules
No email address is required; you can create an account with a username and password. Keep your login credentials and subscription details secure. If you discover a leak or unusual activity, change your password promptly and explain the situation through a support ticket. Do not publicly share subscription details, resell routes, or share your account with others.
There is no limit on the number of devices online at the same time. This applies to devices used by the account holder and does not permit distributing the service to others. Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. Refer to the plan page and order details for current prices and data allowances. Payment is accepted via Alipay / WeChat Pay / USDT; review your order details before completing payment.
Acceptable Use
Users must comply with the laws and regulations that apply where they are located and to their use of the service. They must also respect third-party platform rules, intellectual property, and the lawful rights of others. Do not use the service for fraud, illegal transactions, privacy violations, distribution of unlawful content, or other illegal activities.
Do not conduct network attacks, malicious scans, or bulk messaging, or otherwise abuse the service through automation in ways that harm route resources or other users' ability to connect. If suspected misuse occurs, VPNGS may review the relevant circumstances and take necessary measures. Any action should be proportionate to the risk, and users may submit an explanation through a support ticket.
Availability and Limits of Liability
Your connection experience may depend on your local network, carrier routing, device settings, destination website status, and route congestion. Maintenance, outages, or changes to third-party networks may cause interruptions or route adjustments. VPNGS will respond as appropriate and provide relevant information through site announcements or the user panel.
VPNGS does not promise the same experience at every time and location or with every destination app, and does not guarantee how third-party platforms handle accounts or change their content. Keep your own backups of important data and avoid relying on this service as the sole connection for critical operations. Liability is determined by applicable law; these terms do not exclude liability that cannot legally be excluded.
Refund Requests and Processing
You may request a full refund for any reason within 14 days of your first payment. To apply, sign in to the relevant account and submit a user panel support ticket. State that you want a refund and provide order details that can help verify the purchase. You do not need to prove a connection issue to request a refund under this policy.
VPNGS will review the account, order, and payment records, process the request, and provide updates through the ticket. If further information is needed, its purpose will be explained. The time it takes for funds to arrive depends on the payment provider; no fixed processing time is promised on this page. For disputes outside the scope above, contact support through a ticket; they will be handled in accordance with applicable law.
Account Termination and Changes to These Terms
If the service is used unlawfully, attacked, resold, or shared, or payment credentials are misused, VPNGS may suspend relevant features or terminate the service based on the risk, and explain the reason to the extent permitted by law. If you disagree with an action, you may request a review through a support ticket. Account actions do not automatically remove any refund or other obligations required by law.
VPNGS may update these terms due to feature changes, compliance requirements, or changes to service rules, and will note the update month on this page. Changes affecting fees, refunds, or other important rights will be announced on the site or in the user panel. Updates will not be applied silently or retroactively to reduce rights under orders already in effect. If you have questions about changes or do not accept future arrangements, contact support through a ticket before continuing to use the service.